Staff Blog
SEPTA does one thing really well: Tweet
Monday, February 8th, 2010 at 11:57 am
posted by Isaiah Thompson
categories SEPTA
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No, they won't make change for you at most stations; no, their "Smart Card" won't be coming any time soon; no, you can't hear a word of their infrequent subway station announcements – but SEPTA does do one thing really well: their updates on Twitter are timely, accurate, and incredibly useful for anyone who can access them.
(Had I checked the feed this morning, for example, I'd have known to catch the Route 34 to City Hall instead of wait in the snow for a trolley that, it turned out, would not come.)
Give them time. The Twitter feed (which is indeed very useful), the new site, the improved signage - they’re all indications that SEPTA has finally gotten the message about the need to address customer service. The issues you raise are larger, more systemic changes that will take longer, but I think SEPTA riders finally have reason to hope that there’s a management in place that understands the improvements that need to be made.
[...] This post was mentioned on Twitter by Philly City Paper, Allied Philadelphia, Philly News Now, Yancey @YanceyG, Tara Broadway and others. Tara Broadway said: RT @citypaper: Turns out @SEPTA does one thing really well: Tweet. http://bit.ly/cEDfCx [...]
Nice to see the positive comments by Isaiah and Neil here, be sure to tell SEPTA as well, who knows, maybe someday they’ll post them to facebook as well!
http://septa.org/cs/comment/